Privacy Policy

Last updated: May 2025

YourStuff ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Information you provide directly

We collect personal information you voluntarily provide when you:

  • Submit an enquiry or contact form on our website
  • Request a free digital audit
  • Enter into a service agreement with us
  • Communicate with us via email, phone, or other channels

This may include your name, business name, email address, phone number, and details about your business or project.

Information collected automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is used in aggregate form to improve our website and services.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide requested services
  • Send you a free digital audit or consultation you have requested
  • Communicate about your project, including updates and invoices
  • Improve our website, services, and customer experience
  • Comply with legal obligations
  • Send occasional marketing communications (only where you have provided consent, with an easy opt-out)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Disclosure of Your Information

We may share your information with:

  • Service providers - third-party vendors who assist us in operating our website and delivering services (e.g. email platforms, project management tools). These parties are bound by confidentiality obligations and may only use your information to perform services on our behalf.
  • Legal requirements - where disclosure is required or permitted by law, regulation, or court order.
  • Business transfers - in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

4. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of the site.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

This policy applies to the YourStuff website and associated services. It does not override any specific terms agreed in a written service agreement.